Customer service

A question about booking a flight ? a purchase made on board the plane, an invoice? A claim about lost luggage, a refund? Customer service takes care of all that.

Click on the reason for your request (one of the 7 blocks below) for the procedure to follow.

Kenya Airways customer advisers pledge to respond to all requests from their passengers as soon as possible.

For any request which concerns bookings, travelers can contact the K.A call center. The customer relations agents can accompany you during booking a plane ticket, modify or cancel an existing reservation, ask for a refund or a certificate of cancellation, …

The Customer Relations Department of the Kenyan airline is at your disposal, before and after your flight to answer all your questions.

Phone: +254.020.6423.506


Kenya Airways has integrated social networks into its customer service. This allows passengers to communicate easily with his advisors and get answers to all their questions and inquiries.

In addition, to facilitate contact with its passengers, the company offers a form on its website which allows them to send their requests in a few clicks.



One Reply to “Customer service”

Leave a Reply

Your email address will not be published. Required fields are marked *