After the delay of his plane, we can sometimes hesitate to ask to be compensated. Yet, it is quite simple to know his rights and to claim it.
Passengers may cancel their flight at the last minute if the fare conditions of the booking allows it.
You can cancel your reservation online and receive a refund. Refund will be made on the debit or credit card used to purchase a ticket. If you have paid using another means of payment, you will be advised of the possible repayment options.
You can claim your refund from the “manage my reservation” section. For any online refund request, fill out a form on www.kenya-airways.com/plan-and-book/payment-methods/online-refunds/en/
You can call the Kenya Airways call center to ask an advisor to cancel the booking and get a refund.
Once your application is processed, the Kenyan company will pay you the amount to be refunded to your account / credit card. It can take ten days or more.
Kenya Airways informs its passengers that any refund request sent by mail will not be accepted.
The African airline reserves the right to refuse a refund request if it finds that the flight has been booked from another travel agency.
in the case where the passenger cancels his flight because of the death of a family member, the company will refund the full amount of his reservation.
Flight cancellation to Europe
If cancelled flight, delayed or overbooked, is scheduled to a destination in Europe, the passenger will have right to compensation which varies between 250€ (25.000 KES) and 600€ (73.000KES). This is entirely related to the distance of the flight or still the duration of the delay.
In case of difficult weather conditions for example, the company may refuse to pay. But if it is a technical problem, the claim for compensation is totally legitimate.
Compensation can go up to 600€, not just in vouchers. When the company agrees to pay, it is quite possible to demand cash.